Often the send and receive profile gets corrupt and/or the option to "Download offline address book" is checked which for whatever reason ALWAYS causes a problem for us. Sometimes people set Outlook to not send immediately when connected and set up a custom send/receive schedule so that outgoing mail sits in their mailbox for 3 minutes or so before leaving. The other thing to look for is you say you removed the profile but did you also ensure the OST file was removed just incase? OST files become corrupt so easy on complicated or large mailboxes.Įdit: Oh and one other thing to look for is to check if they have custom send and receive options. If you have Public Folders set to favorites and set Outlook to download public folder favorites, it takes an insane amount of time to do the initial download and Outlook will often say it's not responding.
#OUTLOOK 2016 WORKING OFFLINE UPDATE#
I have also tried doing Send / Receive - Update Folder but this gets stuck on Synchronizing Hierarchy and does nothing. In Outlook itself, the status is Updating Inbox but its not doing anything - it's hanging. However when a user logs onto another machine they are able to send emails fine or if they log in to OWA they have no problems either. Emails can't be received and can't be sent. In the past couple of days I have had an issue which has appeared on again with some users' Outlook.